The cost of custom-made wardrobes is tens of thousands of dollars. Ms. Li of Qingshan wants to return, but she is blocked by the industry's "hidden rules." At present, fixed/reformed furniture is becoming more and more popular, but due to the lack of industry standards for such products, even if there is a problem, merchants often refuse to return, so that consumers have nothing to do.

10,000 yuan custom-made wardrobe color difference

In July of this year, Ms. Li customized a wardrobe in a home store in Wuchang, costing over 10,000 yuan.

At the end of August, the wardrobe was installed in Ms. Li’s new house. In October, she stayed in a new house. Since then, the wardrobe has often had problems. After many repairs, it has basically been solved. However, the color of the cabinet is “yellow red”, but the color of the cabinet door is “yellow white”. Since this color difference cannot be changed, she asks for a return and is rejected by the merchant.

Fixed furniture is difficult to return

"If there is no quality problem, the customized product can not be returned." The merchant said that Ms. Li's wardrobe, cabinet and cabinet door materials are different, and the color difference is normal.

On Ms. Li’s purchase contract, she clearly stated “returning with dissatisfaction”, but the supplementary explanation specifically stated: “Except for fixed/reformed products”.

On the 28th, the reporter visited a number of furniture stores, saying that they wanted to restructure their furniture according to the type of apartment. Merchants have said that the restructuring can be, but if you change it, you can't retire.

It is recommended to sign a special contract

According to the regulations, the quality problems of general furniture products can be returned unconditionally within a certain period of time. Why is the exception of fixed/reformed furniture? “Definite/reformed furniture is not a standardized product, and returns cannot be sold.” A brand furniture dealer said.

Wuhan industrial and commercial personnel said that if there are quality problems in the fixed/reformed products, and the responsibility lies in the business, the merchants must bear the responsibility for replacement and return. However, due to the current lack of industry standards for such products, consumers must sign a special written contract with the merchant when purchasing fixed/reformed furniture, and make detailed arrangements for furniture size, material, color, price, etc. Keep a final payment and settle it after the installation is complete and there are no quality issues.

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